CUSTOMER SERVICES

Customer services may be contacted on customerservices @mossbros.co.uk, but please note this is not interactive email and your enquiry may take 24 hours for a response/acknowledgement. Alternatively, if you need to speak to someone immediately between the hours of 9am and 5pm, please telephone the helpline on 020 7447 7200.

Moss Bros Group PLC Refund Policy Statement

At Moss Bros we always aim to provide customer service excellence and to ensure our customers are happy with their purchase.

However, should you be dissatisfied with your purchase in any way, please return it to any of our retail stores where our staff will be happy to assist you.

For faulty merchandise we will be happy to rectify the problem, refund the price paid or offer an exchange of goods to the same value. Proof of purchase is required.

If you have changed your mind about a satisfactory product and return the items within 28 days of purchase, we will offer either a refund or exchange of goods. Proof of purchase is required and goods must be unworn and unaltered. During Sale periods we will exchange for up to 21 days after purchase.

PLEASE NOTE
For hygiene purposes, toiletries, jewellery, underwear and swimwear may be returned for a refund ONLY IF faulty. Proof of purchase is required.

Purchases will be refunded by the original payment method EXCEPT in the case of cash refunds over £70.00, where, for security reasons these refunds will be made by cheque from the address given below –

OUR REFUND POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS

For purchases made in Value/Designer Outlet stores, items are non-refundable however an exchange or gift vouchers can be arranged in the case of faulty goods only.

Moss Bros Group Plc
8 St Johns Hill
London
SW11 1SA
Tel 020 7447 7200
Fax 020 7350 0112
Email customerServices@mossbros.co.uk